This guarantee is open to residents of England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man aged 18 or over, excluding employees of Hain Frozen Foods UK Limited (which is the “Promoter”) and their immediate families, agents and anyone else professionally connected with this guarantee.
Proof of purchase is necessary to claim your money back under this guarantee. Access to the internet is necessary in order to make a claim under the money back guarantee.
By redeeming this offer you are deemed to have read and accepted these terms and conditions. The Promoter reserves the right to disqualify any entries which do not comply with these terms and conditions.
The guarantee opens at 00:01 on 10th June 2020 and closes at 23.59 on 9th June 2021 (which is the “Redemption Period”).
All redemptions will receive the cost paid for the product refunded to them. This is restricted to one product redemption per Name and UK Address.
To enter, you must:
Complete the promotional redemption page at theunbelievablealt.com including uploading photos of the promotional pack sleeve and photo of your till receipt clearly showing The Unbelievable ALT purchase details, along with your Full Name and UK Address to which your bank account is registered and a maximum of 15 words feedback on the product on why you don’t love The Unbelievable ALT product. For the avoidance of doubt statements like for example did not like the product, did not taste like meat etc. are not acceptable.
Please note that multiple entries are not permitted – we allow a maximum of one redemption per household and a maximum value of one product redemption can be claimed per household.
Entries made on behalf of another person (except in your capacity as parent, guardian or equivalent), or joint entries, will not be accepted. Entries from agents, organised group entries, bulk entries or entries automatically generated by computer will not be accepted.
Once the Redemption Period has closed, no further claims will be accepted.
Each claimant will be notified by the Promoter directly by post as soon as reasonably practicable following the end of the Redemption Period.
Each claim will be delivered to the address provided by a claimant within 30 days of the claim being received, provided that the Promoter has received all requested information. Claimants are responsible for ensuring that complete and correct details are provided to the Promoter in order to receive their redemption.
By making a claim for redemption, you confirm that you are eligible to do so. The Promoter may require you to provide proof that you are eligible to make this claim.
There are no cash or other redemption alternatives available in whole or in part.
In the event that circumstances beyond the reasonable control of the Promoter affect, or could affect, the proper operation of this guarantee the Promoter reserves the right to cancel or amend the guarantee or these terms and conditions at any time but will make every effort to avoid causing undue disappointment to participants where such action is deemed necessary.
The Promoter shall not be liable for any failure of any third party to fulfil its contractual obligations although the Promoter shall try to minimise the effect of such failures.
Claims deemed inappropriate, rude or abusive by the Promoter will not be validated and therefore will not be paid. If you are found to be abusing the guarantee, the Promoter, its products, employees or directors in any way your claim will be invalidated.
No responsibility can be taken for entries/claims that are not seen or taken into account by the Promoter for technical reasons. Responsibility is not accepted for claims lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind or inaccessibility or unavailability of the internet. Proof of sending/transmission will not be accepted as proof of receipt. Responsibility is not accepted for e-mails/messages from the Promoter which are not delivered as a result of any network, computer hardware or software failure of any kind or as a result of an invalid e-mail or other address supplied by the claimant, or which are not seen by the claimant due to the ‘spam’ or ‘junk mail’ filter settings (or equivalent) on their e-mail or social media accounts.
Your offer claim and any accompanying material submitted to the Promoter (the “Submission”) will become the property of the Promoter on receipt. To the extent that copyright arises in your Submission, you will own such copyright in your Submission but agree to grant and license the Promoter (without compensation, restriction on use, attribution or liability) a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, sub-licensable right to re-use, copy, reproduce, modify, adapt, alter, combine with other materials, edit, incorporate, broadcast, telecast, exhibit, publish, re-publish, display, portray and/or otherwise use your Submission (and any parts of your Submission) in any worldwide media. You agree not to assert any moral rights in relation to such use and also agree that the Promoter will own all rights in any materials, photographs, videos and other works which use your Submission (in whole or part).
By entering the guarantee, you:
agree that any personal information provided by you with the guarantee entry may be held and used only by the Promoter or its agents and suppliers to administer the claim and for any other purposes to which you have expressly consented;
acknowledge that such personal data may be transferred by the Promoter to, and/or stored in, a destination outside the European Economic Area for administrative purposes, including to the United States of America, where data protection regulations may not offer the same protection as those applicable in the European Economic Area, provided that the Promoter uses reasonable endeavours to keep such data adequately protected.
You understand that you may withdraw such consent at any time by contacting the Promoter at Contact Us
To ensure fairness and the integrity of the guarantee, the Promoter will not enter into discussions regarding the running or outcome of the guarantee, but will respond to questions sent by email to firstname.lastname@example.org.
If you post or are seen to be posting comments to the Promoter’s social media pages (including, without limitation, Facebook, Instagram, Twitter) or elsewhere during or after the guarantee that are considered bullying, spiteful or upsetting to other claimants, fans of Promoter or directly aimed at the Promoter, you will have your comments removed and your claim invalidated. We reserve the right to alert the relevant social provider to any such behaviour and you may have your account frozen pending investigation.
The Promoter reserves all rights relating to their social media pages and accounts, including but not limited to: (i) adding, removing, or modifying any content posted on the accounts, (ii) blocking users; and (iii) discontinuing the accounts at any time.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate claimants or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the offer except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees.
Nothing in these terms and conditions shall operate to limit or exclude its liability for death or personal injury caused by its negligence or for fraud (including, but not limited to, fraudulent misrepresentation) or for that which cannot lawfully be excluded.
Nothing in these terms and conditions shall affect the claimant’s statutory rights.
If any provision of these terms and conditions is held by a competent authority to be invalid or unenforceable, the remaining provisions of these terms and conditions will not be affected and will remain valid.
Nothing in these terms and conditions shall confer any rights on any person under the Contracts (Rights of Third Parties) Act 1999.
These terms and conditions shall be governed by and construed in accordance with the laws of England. Any dispute arising under these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be subject to the exclusive jurisdiction of the courts of England.
Promoter: Hain Frozen Foods UK Limited, 2100 Century Way, Thorpe Park Business Park, Leeds LS15 8ZB.